Login and password problems

Everything about getting into your account is self-serve. Here is what to do when it does not work.

I forgot my password

Use the forgot password link on the login page. You will get an email with a reset link — follow it and set a new password. No need to contact us.

If the email does not arrive within a few minutes:

Check your spam or junk folder. University mail systems are aggressive filters.
Make sure you used the address your account is registered under. Coaches often have both a personal address and a university one, and the reset only goes to the registered address.
Ask whoever set up your account which address they invited.

I want to change my password

You can change it any time from Settings — no reset email needed when you are already signed in.

I never received my invitation

Invitations are sent by a colleague from their Settings page, not by us. Ask them to check the address they entered and send it again. Same spam-folder advice applies.

Try a password reset first — it is the fastest fix and there is no penalty for using it. If a reset does not solve it, email hello@veri-scout.com from the address on the account and describe what you see.

A coach has left our program

Remove their access from Settings. Accounts belong to individuals, but the Recruiting Board belongs to the program — removing someone does not take their saved players off your board.

Is there two-factor authentication?

Not currently. Use a strong, unique password, and if your program shares any credentials, stop — accounts cost nothing extra, so every coach should have their own.

Still locked out

Email hello@veri-scout.com from the address on the account. Tell us your program and what happens when you try to sign in, and we will sort it.